something more recent, in case you want to know... or click something there ------>
and you could listen to music while you read and get to know what i will be listening to in 2013 (nyuk nyuk) and tell me what you think if you love music as i do... cuz truth is, it's all as superficial as we wanna be... but if you are intent on reading an old entry (and are not just a spambot), here ya go :)
some days i wake up lonelier than others... usually it is an external influence, a modern-times frustration that wakes me before i intended to wake that sets off the lonelies cuz, after all, frustration appreciates commiseration and i've not have a commiserator in my physical world for many years... sigh (blink blink :}
it does not help when, just when i think i might be changing my habits toward the wise-healthier side of the tracks, i eat two extra mini-rib sandwiches with pistachio crisps and spinach dip after midnight and then fall asleep... ahem, see, if someone was here laughing with me, it would be so much less lonely :}
so this morning a collection agency calls and before i was able to get their name and number and the name of the person calling, they hang up on me... all i got out of it was att sent a bill to their collection agency that morning... yes, att again... inside i am more like
only a much bigger font... well, i was awake... remembering how they destroyed my website and all the work i ut into it and the years of writing i did didn't help, but that's another story... so i called the 611 service number and within a few minutes i was speaking to nancy, a manager... the csr must have heard the hostility in my voice when i said you either get me a manager who can convince me not to cancel all my att accounts right now or just cancel them all... wanna hear irony?... i did not have to give my telephone number, name, or anything except my last four of my social to the manager to be taken care of... all the hoops they make us jump through entering our number, verifying our number, verifying our address and so on is just to keep us busy while we are waiting for them to either have a free csr or for your account to come up on their screen... or maybe it's just a test of obedience to get a feel for a customer's mood... well, they heard my mood loud and clear and knew exactly who i was without my saying a word or pressing a button of identification... the phone company has caller id, who'da thunk it...
i am now waiting for a call back because the manager at the wireless department could not get a csr or manager at the land line department on the line and the wireless department manager could find no past due amount on my account to explain the collection call... in fact, she found there was a credit of some $58 on some other account just floating around their system as if they could care less that they have my $58 while they still bill me and she quickly mentioned that she was transferring that credit over to my current account... seems that should be bordering on illegal, but when she gave me a placate the customer credit of a full month off my $80 service for the next bill on top of the $58 credit she "found" in her computer system, i decided not to cancel... after all, next month is practically free...
still, the past due amount in collections could not be resolved because she could find no amount in their system because att wireless computers and managers cannot access any other att service (like the land line i disconnected in august because i moved here where att does not service... did i mention that an att or bellsouth csr told me they do service this address and that was the clincher for signing the lease?)... so the att wireless csr manager said she will continue trying to call the landline and internet customer service managers (two different incompatible departments, apparently) to see if she can help me resolve this without my filing a complaint of harassment against att and their collection agency who hung up on me and also contacting credit bureaus to find out if this att collections crap is on my credit report...
now i've been on the phone every month for the past few months with all three departments (and all three of their separate billing departments, which makes six different people to wait in a queue for and repeat the att mess for and wait while they research during each call)... i won't mention the att worldnet or yahoo sbc or prodigy or mci or any other dysfunctional att departments that were once companies i still have accounts with in this particular rant)... i've paid every bill they've found for me (which is probably why there was some credit floating around in their system)... and suddenly, this morning, xmas week, att sent a past due bill on an account they can not identify without consultation and further research to a collection agency that woke me and then hung up on me when i questioned who owned their collection company and who at att signs the service contract for their services so i can speak to them about the consistent errors due to the dysfunctional business organization at att...
nancy, who was quiet patient with me, assured me that due to the volume of feedback att has received on the matter, they are working toward combining all services and departments under one csr department so a customer can call and speak to one person about all of the att services, including the myriad of companies att has swallowed up over the years... of course she said that takes time to trains people and set of an infrastructure when i told her i've heard that tune for a couple of years now...
anyway, tossing about $140 into my pocket did placate me for the moment... se shall see if the next call is telling me i owe even more than that amount, which is common practice for the bait and switch multiple csr systems at these huge companies... and by the way, i am awake...
i'll nap today, for sure... in between taking calls from precious who left ohio at 6am (my first wake up call... she called again at about 9am and will call every couple of hours cuz that's the deal we made so i can feel all sorts of reassured that she';s not laying in some ditch somewhere (hey, what can i say, it's been a dramatic morning :)
at least i took the day off... att would have really set me off if they were interrupting a work day with their horrible business... now, to see about the nap and then enjoy a beautiful afternoon... i hope your day starts out better and continues to be wonderful :)
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