woke to no internet

once again brighthouse disappoints as i had to unplug the router, both cable and power cord, let it sit, and then reconnected due to one of it's random failures... to their credit, or blind luck, i don't lose the internet nearly as often as i lose cable tv... but we only moved in here and had everything reinstalled a week ago... after moving in and having the tech reconnect everything, the very next time the tv was turned on we were back to no sound, searching for sound and switching channels didn't work... finally pressing favorites and waiting for the box to reset found sound again... this is why the stats for satisfactory service remain pitiful... i should not have to re-program the box every time i turn it on just to have sound with the picture... still waiting for satisfaction, brighthouse...

so after providing unpaid labor to brighthouse once again, i fixed their crap service... thirty minutes more of my time they did not compensate me for, lowering the satisfaction score still further for this brighthouse customer... most of the next door neighbors here have digital satellite dishes outside of their apartments, so apparently they are ok with it... i'll talk to them as i meet them about their satisfaction and see whether it is time to switch...