hoop jumping sometimes pays off

yes, well, hello again... the title refers to the e-seller for the kaspersky company... kaspersky is the top rated anti-virus software according to a few different reports i read, so i tried it for the past thirty days and for the past few days i've been trying to buy it and the e-seller (element5) wouldn't take my money... the weirder part was that the software was being offered for $139 for three years and then when i clicked on the 'buy' button, the invoice came up $159...

as the program was running out of time, i bought it anyway... it wouldn't take my paypal and so i tried again the next day, but this time i did a search for a coupon code and found a 20% off code that brought the price down to $137 including a $9.95 hard copy on CD... that was more fair even if the element5 site tried to rip me off... then it wouldn't take my credit card and so... i called their customer service and the hoops got more weird...

the first person i spoke to said she couldn't help me at all and simply said goodbye when i said i guess i'll have to find another anti-virus software... so i looked at ntheir FAQ online and found it said i could order online and i called back... the second person i spoke to, bridget, told me she couldn't help me and i couldn't order online even after i read their own FAQ to them that said i could... she gave me the number to kaspersky...

diane at kaspersky gave me a temporary commerical access key to extend my license to june 17th and told me to call the element5 people back and just tell them i want to order the software without mentioning i had failed orders before because their website wouldn't take paypal or my credit card... so i entered the license key and yay, no more warnings and it's good until 6/17...

so i call element5 back and get the same bridget and i tell her i want to order the kaspersky internet suite and she asks for a product id so i go into the program and click on renew license and find a 3 year deal for $119... so i give her the product code on the page and she took my credit card info and address and said the order was processed and i'll be recieving the access code and reciept via email...

and a few minutes later i get six emails from element5, one with an access code for 3 years, one with delivery information for the cd, and one with the invoice charged to my credit card... then three saying my credit card was rejected, not on, three sent at the same time saying the same thing... they obviously have issues at this e-seller, but i've got the 3 year key and i'll check my credit card to make sure they aren't charging me for more than the invoice says...

anyway, i hear kaspersky is a pretty good product :)