delivery issues (grump grump grump)

there are two local italian restaurants i usually order from when i want italian delivery... they are relatively small pizza joints that have a typical italian dinner menu and they have my first and second favorite tomato sauces in the area (and sauce is so much of italian flavor, after all) but alas, the #1 red sauce italian place has just lost my delivery business... i will probably still eat there (food is better not delivered anyway) and may pick up when i am in the mood to drive, but delivery for them is a big fail... the girl taking orders has gotten orders wrong in the past, too often, but i forgive them each time... this time, the girl got the address wrong - or the driver got the address wrong - so the driver calls from 40 minutes away asking for directions... he took my food twenty minutes in the opposite direction... i've had deliveries from the place with the same girl taking orders at least a dozen times this year, probably more... after i tell the driver he is in the wrong city, either his phone drops the call or he hangs up... five tries, he doesn't answer... so i call the manager...

the manager asks if i want the order may over and i say yes, though i express my unhappiness that my planned dinner is going to be at least an hour later than planned... thirty minutes later the guy who was in the other town shows up with the food that's been sitting in his car for at least an hour and i tell him to call his manager, the food goes back... and finally, two hours after i first placed my order, food arrives... overcooked and cold, obviously the same food reheated badly and in containers not sealed properly (because they were obviously opened and then reclosed)... i called the place and was put on hold and after a few minutes i hung up and called my credit card company and disputed any charges that comes from the italian place... and then i headed out to buy dinner...

the manager called back while i was driving to the second (now first) favorite place and he sort of apologized... he did say he would not chanrge for the order and further he'd put a credit for the entire order on my account (account?... i have to give my name, number, and address every time i call and they still get it wrong... the other place knows me the minute i give them my number)... i thank him and let him know i will not be ordering delivery from them anymore but i will stop in when i feel like driving there... i then picked up food from the other place and ate happily... three hours after planned...

can't win 'em all...

narf...