brighthouse madness

i just had to write yet another meaningless complaint about the ridiculously poor products that brighthouse sell... the intermittent internet connection is getting worse and worse, especially during the daytime hours... and perhaps luckily, that showed during an attempt to chat with brighthouse via their support chat on the web... twenty five times the connection was disconnected and i had to start the chat all over again... seven different support reps were involved as they were assigned as available as i reconnected... i appear to have gotten their attention as they gave me discounts for this month and a free month of sports pass and they have a tech coming out monday evening...

perhaps they will boost the signal as they have in previous years and the issues with connectivity will be more resolved from now on (i've always been a dreamer, ya know?)... anyway, after watching some dvr shows to make room for more dvr recordings, i wanted to get espn3 on the computer cuz we have friends coming over and the florida state game is not on tv (which is ridiculous, but that's programming stupidity for you)... and i find that my account is not valid even though i could log into both espn and brighthouse... so i call brighthouse and find out that they don't transfer online registration to the new account they open for the new residence when someone moves and for the fourth or fifth time they want me to re-register online (which means losing all the preferences and connections, not to mention confusing the issue with yet another login and password)... after talking to a couple of different reps, i find a rep that actually can transfer my online registration to my current account number (were the other reps just too lazy to do that or were they simply incompetent?) and that should take effect within 14 hours...

unfortunately, that does not help us see the game we wanted to see tonight... meanwhile, i really should be sleeping since i didn't sleep last night... grumble... so i look through every station on tv and find the game on a station i've never watched before, not hd, but hey, the game is listed... just have to pay an extra $10 for sports pass to access the station... so i click to pay and the screen tells me i have to call for some reason...

so i call to pay and the rep says there is no reason i should not be able to order with one click and instead of just taking my money i am sent to tech support... twenty minutes later i am paying for sports pass but still have no resolution to why the click and pay service did not work... wonderful, i take a nap on the couch...