changing the rules

and the rules changed when i showed up to pick up the key for the new apartment... the plan was i pick up my key and treat the apartment and outer grounds for florida bugs and such and then tomorrow jackson picks up her key... when we paid the $400 non-refundable application and administration fees, that plan was not a problem... so today, after getting the battery boosted and driving up there (round trip is $4.50 in tolls and 2 gallons of gas, so another $7.00 or so...

so i wait for the leasing agent (one we never met who didn't introduce herself and welcome me the way the other leasing agent did... definitely not skilled) for fifteen minutes and she then tells me she can't give me the key without jackson being there with me... i explained that was not the plan and i made a long drive and she smiled and said nothing... i waited and she said jackson had to be there to sign the lease for us to get the keys... i told her this is a bad start for a new lease and we need the lease changed for the date we can both be there, which i could not give her at the moment, but i do not expect to pay for today... she said the lease can be adjusted and i insisted she adjust it for tomorrow's date before i left so there would not be any surprises if we could get there tomorrow...

no apologies, no introduction, no customer service skills, and a definitely sense of entitlement, maybe even arrogance... she is probably the manager... amazing...

start again tomorrow...